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Full-arch patient reactivation for independent All-on-X practices

Bring back the full-arch patients who said “not yet.”

A 90-day program that re-engages eligible patients from consultations you’ve already run, by email and phone in your practice’s name. No ads. No new leads.

Check If Your Practice Qualifies

2-minute formNo patient data required

01The opportunity

A consultation that didn’t start isn’t necessarily a lost patient.

You’ve already paid to create every full-arch consultation, through ads, staff time and chair time. When a patient goes home without starting, there’s rarely a structured way to ask again once their circumstances change.

The opportunity isn’t another lead. It’s a better follow-up process for the opportunities you already paid to create.

Illustrative, not to scale. Your real eligible list is counted during diagnosis.

Size your own pipeline

Use your own numbers. It runs in your browser, and nothing you type is sent anywhere.

Example values. Replace them with your own.

Estimated unstarted consultations

216

Estimated historical consultations
432
Average value of one full-arch case
$20,000
Gross treatment value of unstarted consultations
$4,320,000
How to read this

This estimate represents the gross treatment value associated with unstarted consultations. It is not recoverable revenue, a forecast, or a guarantee of results.

Not every unstarted consultation can be contacted, and not every patient who is contacted will come back. The diagnostic counts your actual eligible list (valid contact details, not treated elsewhere, within the agreed window) before any work begins. We don’t apply assumed conversion rates.

02Why patients didn't start

Every “no” had a reason. The follow-up starts there.

Unstarted consultations are segmented by the original objection. Each segment gets its own message, script and next step. Clinical questions always go to your team.

  1. Cost or financing

    “It was more than we expected.”

    Our approach: Re-present the financing you already offer, framed monthly. No invented discounts.

  2. Fear of surgery, discomfort or anesthesia

    “I’m not ready for the surgery.”

    Our approach: Acknowledge the concern and offer time with your clinical team. We make no clinical assurances.

  3. Timing

    “Not right now.”

    Our approach: Ask whether circumstances have changed, with no pressure.

  4. A spouse or family decision

    “I need to talk it over at home.”

    Our approach: Invite them to bring that person to a follow-up consultation.

  5. Uncertainty or comparing practices

    “I wanted another opinion.”

    Our approach: Offer to revisit the plan and close open questions, never disparaging another practice.

  6. Unknown reason

    Nothing recorded.

    Our approach: A respectful check-in first, then the follow-up track that fits.

03How it works

Four stages. 90 days. One measurable outcome.

It works with your existing records and your practice’s approved systems. No patient information is handled until a Business Associate Agreement is signed.

  1. 01 · Before kickoff

    Diagnose

    Review your pipeline, records and new-lead response. Confirm fit before you commit.

    OutputGo / no-go on fit

  2. 02 · Target: day 10

    Segment

    Clean the list and group eligible patients by the reason they didn’t proceed.

    OutputVerified contactable list

  3. 03 · Target: live by day 14

    Reactivate

    Two waves of tailored email and manual calls, through your approved channels.

    OutputFull list contacted by day 45

  4. 04 · Weekly, through day 90

    Follow through & measure

    Scheduled callbacks, rebooking of no-shows, a second channel for non-responders, and weekly numbers: contacts, responses, bookings, attended consultations, acceptance and recorded value.

    OutputWeekly dashboard & review

Target milestones. Final dates are set in your written agreement and count from complete data access.

04What's included

Six deliverables you can hold us to.

Your treatment coordinator contributes about 2 hours a week. We do the rest.
  1. 01

    Patient-list cleaning and segmentation

    Duplicates and ineligible records removed; every remaining consultation tagged by objection and recency.

    Deliverable: A verified contactable list, counted and agreed in writing.

  2. 02

    Two waves of reactivation

    Tailored email sequences and manual calls, up to three attempts per patient, plus scheduled callbacks for patients who ask us to follow up later and rebooking of no-shows.

    Deliverable: Approved scripts and sequences, plus a full contact log.

  3. 03

    Financing presentation review

    How and when your existing financing options are explained. We don’t sell or negotiate with lenders.

    Deliverable: Written recommendations and suggested wording.

  4. 04

    New-lead response mystery shopping

    We test how your team answers a new full-arch inquiry against a target of a first response within 5 minutes and 3 attempts.

    Deliverable: Findings and a speed-to-lead protocol (an operating target, not a guaranteed result).

  5. 05

    Treatment coordinator playbook and training

    How to run a follow-up consultation for each objection, and when to hand over to the doctor.

    Deliverable: A written playbook and live training.

  6. 06

    Weekly dashboard and review

    Aggregate numbers from your agreed system of record. No patient-level data in reports.

    Deliverable: A weekly dashboard and a short review meeting.

Not included: advertising, lead generation, websites, SEO, content, chatbots or mass texting.

05The guarantee

A guarantee tied to patients who actually show up.

The guarantee covers the part that depends on our work: eligible patients actually attending a follow-up consultation.

Day 90 — attended consultations

If attended follow-up consultations fall short of the agreed threshold by day 90, we continue working at no additional service fee for a limited, agreed extension.

  • Your verified list is the baseline

    The threshold is a fixed percentage of your contactable list, counted against written criteria, agreed with you during setup and written into your agreement.

  • Only attended consultations count

    The patient must actually attend a qualifying follow-up consultation. A booking alone doesn’t count.

  • Recorded in your system

    Every attended consultation must be documented in your practice’s agreed system of record.

  • Both sides have obligations

    The guarantee applies only while your practice meets its responsibilities under the agreement.

What it isn’t: a cash refund, or a promise about treatment starts or revenue. The remedy is additional work, limited to the agreed maximum extension. Whether patients start treatment depends on your clinical team, pricing and financing approvals.

Full guarantee terms
Verified contactable list
Full-arch consultations presented and not started within the past 36 months, with a valid phone number or email address, excluding patients treated elsewhere or otherwise ineligible per your records. You review and approve the count.
Attended follow-up consultation
A patient from the verified list who attends a full-arch evaluation appointment at your practice, recorded in your agreed system. Bookings, no-shows and phone conversations don’t count.
Threshold
A fixed percentage of the verified contactable list, stated in your agreement before work begins and measured on day 90.
Extension
At no additional service fee, until the threshold is reached or the agreed maximum extension ends, whichever comes first. Extension work includes scheduled callbacks, rebooking of no-shows and cancellations, alternative-channel outreach to non-responders (including a doctor's letter by mail, with your approval), adding newly unstarted consultations, and process fixes to booking and reminders.
Your practice’s responsibilities
  • Provide the agreed data access on time.
  • Offer appointment availability and see booked patients within the agreed timeframe.
  • Keep pricing and financing options broadly stable during the program.
  • Not change approved messages without written agreement.
  • Keep payments current.
Exclusions
Practice closure or sale, departure of the lead doctor, unmet practice responsibilities, force majeure, and regulatory changes that prevent patient contact.

A plain-English summary, not a contract. The binding terms are those in your signed agreement, which you see in full before committing.

07Who's behind it

You work with the person who built it.

Built for one problem
Second Yes System addresses one thing: full-arch consultations that didn’t turn into treatment. The method, the scripts and the measurement are designed around it.
Direct accountability
No hand-off to an account manager. The diagnostic, your plan and the weekly reviews are run by the person who designed the method.
Numbers you can check
Contacts, bookings and attended consultations are recorded in your own system, and reported separately from treatment starts and revenue.

There are no published case studies yet. Before you commit, you see the method in detail on the diagnostic call, the written guarantee terms, and exactly how every result will be recorded in your own system.

Who contacts your former patients?

  • In your practice’s name, by email and phone (and, with your approval, a letter by mail), through channels your practice approves.
  • With scripts and messages you review and sign off before anything is sent.
  • Under a written operating process: contact hours, attempt limits, opt-outs and hand-off to your team.
  • Only after a Business Associate Agreement is signed. No patient data is sent to third-party AI tools.

08FAQ

Questions practice owners ask.

Which practices qualify?
Independent U.S. practices offering All-on-X or other full-arch treatment, typically owner-led with one to three locations, that have: 300+ contactable, unstarted full-arch consultations from the last 3 years; active patient financing; a treatment coordinator with about 2 hours a week; and the willingness to follow the agreed process. We work with one practice per metro area, so we never work for competing practices.
What counts as an attended follow-up consultation?
A patient from your verified list who actually attends a full-arch evaluation at your practice, recorded in your system. Bookings, no-shows and phone conversations don’t count.
What do you do during the extension if every patient has already been contacted?
Contacted isn’t the same as finished. During the extension we call back every patient who asked us to follow up later, rebook no-shows and cancellations, reach non-responders through a different channel, such as a personal letter from the doctor, add consultations that went unstarted during the program, and fix whichever step is losing patients, from booking scripts to appointment reminders. It ends when the threshold is reached or the agreed maximum extension ends, whichever comes first.
What if the threshold still isn’t reached after the extension?
The program ends there, with no further obligation on either side and no cash refund. You keep the segmented list, scripts, coordinator playbook, speed-to-lead protocol and every result recorded in your own system. That’s why we only take on practices where, after reviewing your numbers on the diagnostic call, we expect the threshold to be reachable.
What if our verified list turns out smaller than we expected?
Before you sign, we ask for one total from your practice-management system: the number of unstarted full-arch consultations from the last 3 years. It’s a count, not patient data. The guarantee threshold is a percentage of the verified list after cleaning, so it scales with the real number.
Can we cancel during the 90 days?
The program runs for the full 90 days, because the outreach waves and follow-up need that time to work. The day-30 milestones protect you if we don’t deliver: if they’re missed for reasons within our control, you don’t pay the second installment.
What happens on the diagnostic call?
We look at how consultations, follow-up, new leads and financing work at your practice today, roughly size your eligible list, and decide together whether the program makes sense. No patient data is shared at this stage.
How much time does our team need to give?
About 2 hours a week from your treatment coordinator for the weekly review, training and follow-up consultations. We handle list preparation, outreach and reporting.
How do you handle patient information?
Nothing involving patient information happens before a Business Associate Agreement is signed. After that, we use the minimum necessary, inside systems your practice approves, and report aggregate numbers only. This website never asks for patient information.
Which practice-management systems do you work with?
We work from exports and reports your team generates from your existing system. We don’t offer direct software integrations; we confirm what your system can export during the diagnostic.
How is pricing determined?
It’s a fixed fee for the whole program, never calculated per patient or as a share of treatment revenue.
What happens after the 90 days?
You keep the segmented list, scripts, coordinator playbook, speed-to-lead protocol and every result recorded in your own system. Any further support is a separate decision.

09Next step

Your next cases may already be in your records.

  1. 01Answer seven questions about your practice. About two minutes, no patient data.
  2. 02We review fit and reply by email.
  3. 03If it’s a fit, we book a diagnostic call to size your eligible list together.

We work with one practice per metro area.

A rough range is fine. We verify the real number later.

Do you offer patient financing?
Can a treatment coordinator give ~2 hours a week?

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